Delivery & Returns

UNITED KINGDOM POSTAGE COSTS & SHIPPING OPTIONS

PLEASE NOTE:- ORDERS PLACED FROM WEDS 9TH AUGUST UNTIL THURSDAY 17TH AUGUST 2017 WILL BE POSTED 1st CLASS ROYAL MAIL ON FRIDAY 18TH AUGUST. Thank you so much for your patience xx

All orders over £10 are delivered FREE within the UK.

Orders under £10 have a very small 95p delivery charge per order.

  • The majority of orders will be sent via 1st Class Royal Mail & some may require a signature. Very occasionally larger sized orders that need a super huge box may be shipped using a courier & could take between 3 - 5 working days. If you want to check which delivery company we will use for your order, please just pop an email through or give us a call when you place your order.

We also offer extra guaranteed delivery options for you to choose from at checkout. During school holidays we may not show these options, but please do get in touch if your order is urgent!

Special Delivery Next Working Day Guaranteed by 1pm This service is available for stock orders placed before 10am. Your order will be shipped the same day Monday to Friday. Orders placed before 10am on a Friday will be delivered the following Monday. Orders placed at anytime on a Saturday or a Sunday will be delivered the following Tuesday. Orders placed on a Bank Holiday will be posted on the next available working day & delivered the day following that.

The charge for this service is £8.95

Special Saturday Delivery - Orders placed before 10am on a Friday will be delivered on Saturday.

The charge for this service is £13.95

At any time during your visit with us, you can simply add the items to your basket & then 'View Basket' where you can add your country to see the shipping options & charges.

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INTERNATIONAL POSTAGE COSTS

EUROPE & WORLDWIDE

Orders are sent via Airmail.

  Wine Glass Charms & Swarovski Sparkles Everything Else
Europe £4.95 per order £12.95 per order
Worldwide £7.95 per order £15.95 per order

**Please note, claims for all UK & International lost orders will not be dealt with until 15 working days after posting**

 At any time during your visit with us, you can simply add the items to your basket & then 'View Basket' where you can add your country to see the shipping options & charges.

Postage prices correct as of 31st January 2014

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STANDARD DISPATCH TIMESCALES

Wine Glass Charms, Bookmarks, Keepsakes, Mobile Charms & All Textiles

  • Stock orders will be sent within 48 hours of ordering Monday to Friday (unless stated otherwise) & we quite often exceed this timescale.
  • Blackboard Wine Glass Charms are made to order & will be dispatched within 5 working days.....please contact us if you require your order sooner than this & we will do our best to help you.
  • Large orders will be dispatched within 5 working days.
  • Special Commission & Bespoke delivery timescales will be agreed within our quotation. 

Jewellery

  • Our jewellery is made to order so please allow up to 5 working days for dispatch. If your order is urgent, we can usually assist so do let us know.

 

If you would like to discuss the best shipping option for any of our products, please do contact us prior to ordering.

 


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Returns

We want you to be delighted with every purchase you make with us & we hope you will love your sparkly goods as much as we do.

In the event of you not being 100% satisfied:-

  • Please email us within 3 days of receipt of your order. 

  • Please state your details as per the order including your order email address. This will enable us to provide you with an authorized returns address. 

  • Products must be returned in perfect condition (unused and in their original packaging) within 7 days UK or 14 days International of our returns authorization email.

  • Please note that due to Health & Hygiene Regulations pierced products are excluded from our returns policy. 

  • Please obtain a certificate of posting when you return your parcel. These are available free at the post office. 

  • Goods are returned at your own cost. When it arrives back with us we will refund you within 5 working days, less our delivery costs as long as it is in perfect, unused condition.

  • Special Order & Bespoke commissions including Indulgence, Fred & Evie & Silver Alphabet Charms are non-returnable.

  • All orders where you have selected from our Swarovski Crystal House Colours are non-returnable. 

Wine Glass Charms are generally utilised during the consumption of alcohol which can make humans clumsy…please be extra careful when removing your charms whilst under the influence of alcohol. If you find you have inadvertently damaged one of your charms, we offer single replacement charms at sensible postage inclusive prices. Simply contact us with the description, colour details & original order email address & our fairies will have a sparkly new one on the way to you super fast.

Damaged/Faulty Goods

If you receive damaged or faulty goods, Sunshine & Daisies will replace them or refund in full including the original postage charge. Please email us within 3 days of receiving your order. This will enable us to provide you with a returns address and return instructions. Damaged/Faulty Goods cannot be accepted without a returns reference number. General wear & tear or misuse is not covered by this policy.

 

We are always on hand to help if you need us so simply use any of these contact options.