Delivery & Returns

DISPATCH TIMESCALES

Wine Glass Charms, Bookmarks, Keepsakes & Mobile Charms

Stock orders will be sent as soon as possible depending on the time of year (unless stated otherwise), but usually within the dispatch time shown on the site. We keep the dispatch times up to date at all times. The time frame does not include weekends.

Large orders will be dispatched within 5 working days

Special Commission & Bespoke delivery timescales will be agreed within our quotation.

Jewellery

Our jewellery is made to order so please allow up to 5 working days for dispatch. If your order is urgent, we can usually assist so do let us know.

If you would like to discuss the best shipping option for any of our products, please do contact us prior to ordering.

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UNITED KINGDOM POSTAGE COSTS

All orders are sent 1st Class & some will require a signature. The lovely Royal Mail chappies will leave a card for redelivery or collection if someone is not available to sign for the parcel.

All standard dispatch UK orders are free.

UK Next Working Day Special Delivery by 1pm

This service is available for stock orders placed before 11am. 

The charge for this service is £5.95

UK Saturday Special Delivery by 1pm

This service is available for stock orders placed before 11am Friday.

The charge for this service is £9.95

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INTERNATIONAL POSTAGE COSTS

EUROPE & WORLDWIDE

Orders under £50 - can be sent Airmail Small Packets free of charge. Compensation cover is up to £50 & there is no tracking service. You will also have the option to use International Signed For if you prefer & the price for this will be shown in your basket before payment is required.

Orders over £50 - will only be dispatched via International Signed For & the postage charge is weight dependent. You can check your postage calculation in your basket before payment is required. 

**Please note, claims for all UK & International lost orders will not be dealt with until 15 working days after posting**

Postage prices correct as of 1st September 2011

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Returns

We want you to be delighted with every purchase you make with us & we hope you will love your sparkly goods as much as we do.

In the event of you not being 100% satisfied:-

• Please email us within 3 days of receipt of your order. 

• Please state your details as per the order including your order email address. This will enable us to provide you with an authorized returns address. 

• Products must be returned in perfect condition (unused and in their original packaging) within 7 days UK or 14 days International of our returns authorization email.

• Please note that due to Health & Hygiene Regulations pierced products are excluded from our returns policy. 

• Please obtain a certificate of posting when you return your parcel. These are available free at the post office. 

• Goods are returned at your own cost. When it arrives back with us we will refund you within 5 working days, less our delivery costs as long as it is in perfect, unused condition.

• Special Order & Bespoke commissions including Indulgence, Fred & Evie & Silver Alphabet Charms are non-returnable.

• All orders where you have selected from our Swarovski Crystal House Colours are non-returnable. 

Wine Glass Charms are generally utilised during the consumption of alcohol which can make humans clumsy…please be extra careful when removing your charms whilst under the influence of alcohol. If you find you have inadvertently damaged one of your charms, we offer single replacement charms at sensible postage inclusive prices. Simply contact us with the description, colour details & original order email address & our fairies will have a sparkly new one on the way to you super fast.

Damaged/Faulty Goods

If you receive damaged or faulty goods, Sunshine & Daisies will replace them or refund in full including the original postage charge. Please email us within 3 days of receiving your order. This will enable us to provide you with a returns address and return instructions. Damaged/Faulty Goods cannot be accepted without a returns reference number. General wear & tear or misuse is not covered by this policy.

We are always on hand to help if you need us so simply use any of these contact options.