FAQ's

 

Do you take payments over the phone?

Yes we do! We accept all major debit & credit cards through our secure payment processor Worldpay. We don't man the phonelines 24 hours a day though, so if you get our voicemail, just leave a message & we'll call you back asap. Alternatively, just pop us an email saying you want to place a phone order along with a contact number & we'll call you asap. You can call us on 01483 904072 or email hello@wineglasscharms.co.uk

What other payments do you accept?

We also accept Paypal & Bank Transfer payments. Bank Transfer is when you transfer your payment directly from your bank account to our bank account. When you click this option at checkout, you will be given our bank details to proceed.You then need to put these details into your own bank payments system (either online or via their telephone banking system). We'll also email you our details shortly after just in case. Bank transfers are generally now processed within 2 hours so are a really fast way of making payment. 

Can you Gift Wrap?

We certainly can & we don't charge extra! All non boxed orders are wrapped together in tissue paper If you would prefer one particular item tissue wrapped or just want to make sure we know your order is a gift & to leave out the receipt, just pop a note in the comments section at checkout.

Why would I need Wine Glass charms?

They are designed to be secured around the stem of your glass. This then has many possiblities, but the top two are to ensure the glass remains yours with no confusion as to the drinker and to complement your dining table by using tonal colours. They can also be used to add a theme to your evening…as a gift to your guests - a wedding favour, a keepsake, a thank you… a dinner dance table gift… a corporate event? The list can go on & on!

Can I order in quantities other than 6?

Of course! We take commission orders from 1 to as many as you would like. Just contact us with your requirements.

Can I specify the crystal colours?

We have several products where you can choose from our House Colours. If there's a colour you would prefer to have in your set or would like us to leave out, then just let us know & we can easily arrange this. The colours shown in the photos are for illustration purposes only. We guarantee that all sets of 6 will contain different colours unless specified otherwise. If you were to order 2 sets of 6 for the same event, simply add a note to your order to let us know so that we can ensure you receive 12 differently coloured charms. Should you be looking to decorate your glasses rather than identify the drinker, we can colour match for you as closely as possible & will happily accept a swatch to take this one step further & help you choose from Swarovski's colour range. 

How are the charms presented?

Our sets of 6 are supplied in presentation gift packaging which makes the perfect gift. To ensure your charms have a home when not in use, we offer the option to purchase a card box or organza bag. Should you take this option, we will still send your charms in the gift packaging and the box or bag as a separate item. Larger quantities for parties or events can be presented as you wish & we would discuss this with you during the quotation process. Everything, is of course possible, you only have to ask!

Do my charms need any maintenance?

Charms with silver plated beads will tarnish the more they are exposed to light, air & with increased use. Should this happen, they just need buffing with a soft cloth & a tiny amount of a suitable cleaner. Pure crystal charms are less work to maintain & just need the occasional polish with an appropriate cleaner to maintain their sparkle.

Can I put my charms in the dishwasher?

We strongly advise against this as silver plating can be affected by the harsh chemicals. Swarovski crystals will also dull quite quickly in a dishwasher & should be treated as you would treat a cut crystal glass.

I've broken one from my set … can I get a replacement?

Of course! Accidents happen so just get in touch with the details of the replacement you need. If you can find your original order it would be a help, but its not entirely necessary. We offer replacements at a sensible cost & with free postage.

How big is each charm?

Each charm is made on a 1" ring. This size fits most standard glass stems. 1" is the measurement from crystal to crystal in diameter (across) the charm approximately. If you were to stretch the ring flat, it would measure approximately 3" so if you're uncertain, simply take a piece of string 3" long and see if the ends touch around your stem. We would suggest that its best to have a looser fit for maximum impact.

Where are your charms made?

Our charms are handmade right on the borders of deepest, darkest Dorset & Wiltshire, UK. Each charm is individually crafted & therefore may differ slightly. We endeavour to source as many of our components from U.K suppliers though Swarovski crystal originates from Austria.

 

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